JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
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We are looking for an Operations Director for newly account across Europe for an Internationally focused UK organisation.About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
The role is responsible for delivery of operational services on the account, with four direct reports. The Operations Director drives the account by managing all operational functions in region through a number of regional managers. The Ops Director will also work closely with the head of Engineering, ESS, EHS, Workplace Experience, Sourcing, Finance, Technology & BI, HR, and Transformation being the key enabler for successful delivery at sites as well as continuous improvement in efficiency and quality.
This role is the key number two role on the regional account working in close partnership with the Regional Account Director.
The Operations Director is integral to supporting the Regional Director to drive and deliver a high level of client satisfaction, establishing and managing their team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent E2E delivery to meet contractual obligations, achieving the desired outcomes and objectives of the account.
What this job involves
Provide effective contract governance to ensure that all sites deliver to the objectives and performance measures of the contract.
Ensuring that all staff are aware of, and comply with, their responsibilities under the contract with particular emphasis on the schedule, cost, compliance, communication, handover management, technology and BI as well as document control.
Implement, manage, enhance, and monitor the delivery of core team
Experience, Sourcing/contractor management, hard services, account management across regions
This position will interact with the client team to ensure implementation of best-in-class solutions/ strategies/processes/governance/technology and operating procedures.
Ensure program is meeting all its delivery and commercial targets
Ensure key project milestones are being met across all sites by platform SME’s
Standardization and development of process using advanced tools
One point of contact for operations
Ensure consistent processes & tools applied regionally including but not limited to tendering, change management, scheduling, quality control and quantity surveying and monitor compliance
BI – data/dashboard management to enable strategic decisions
Support the Regional Director to drive and achieve desired outcomes and objectives and objectives for the account including P&L, contract, risk, enhanced commercial/operational value to the client
responsibility to ensure account is meeting all its KPI’s, related to schedule, costs, and quality
Pipeline and headcount planning and client alignment
Contract owner/liaison for both client and JLL teams
Training and Development for Program staff in liaison with HR Business Partner
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Sound like you? To apply you need to be / have:
Skills
Demonstrated strong client relationship skills – able to interact and interact face to face/virtually with external clients
Demonstrated strong people management skills – ability to lead team effectively, train/coach/mentor them well and promote diversity and inclusion through open, constructive and collaborative relationships at all levels
Understands the dynamics of a matrix environment and actively works through influencing and collaboration
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Self-motivated and confident
Flexible – able to adapt and effectively deal with rapidly changing, stressful situations. Ability to manage multiple work assignments simultaneously, manage multiple or conflicting priorities
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Advanced negotiation skills.
Process driven, ability to structure effective procedures
Strong analytical ability and attention to detail.
Excellent numerical, commercial, and financial acumen
Exhibits honesty & trustworthiness, Clarity, Perspective, Oversight
Energy, Focus, Excitement
Advanced Microsoft Project skills with good Excel, Word, PowerPoint and Microsoft Office skills.
Competencies
Candidate must demonstrate personal impact and gravitas, with high velocity & speed of response and a proactive, 'can-do' attitude.
Positive, forward-looking, solution-oriented communications and a willingness to take responsibility.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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